I am a caribbean resident and saw the ad of sheer cover on cable so i decided to give a try. I used my credit card and made the purchase and delivered to my friend 'Jane' who is a US citizen. She would then shipp it to me.
Anyway, i went back to my account to cancel the automatic order after i realised that sheer cover was NOTHING as seen on TV. When i went to my account i saw that they had shipped the order BEFORE the period as said in d ad.
I emailed them cancelling future orders and decided to keep the one that was already on the way and probably sell it.
Months later i get a call from Jane saying that she received an email saying she owed for the product. Knowing that my card was debited I told her to ignore the email. Within a week Collections Agency called her saying she owed $97 and she needs to pay it.
Fortunately or me i work with a bank that sells the credit card for the company i was in so i had access to my statement right away. To my dismay, because the transaction had taken place more than THREE MONTHS ago, the history was no longer in the system and i had to PAY $25 to retrieve the statment showing payment. I then faxed the statements to Sheer Cover.
It took days for them to acknowledge the fax and only did so after I emailed them enquiring. The said... And i quote... As i still have the email for future reference in the event it pops up again...
Thank you for your email. Our records show that we received your fax on May 23 and your account is being removed from collections.
If you would like to resume shipping you may start a new account by going to www.sheercover.com or by calling the customer service number listed below. However, please allow 2 to 3 weeks before re-ordering.
If I can be of further service, please feel free to contact me. You may also contact customer service at 1-800-506-6281.
Sincerely,
Correspondence Specialist
Sheer Cover?
Might i add that my account at sheer cover was blocked so i could not check the recent orders i made before i did my research. There was no apology as you can see. I will never trust guthy renker again.
Missx
brooklyn
Saint Vincent and The Grenadines
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