I had an appointment for Pet Love to come to my house and groom my Golden Retriever. They showed up a few minutes late. I took my dog out to the van. I made sure my dog got loaded and on the table that I felt was really too small to do a dog his size. I made sure he was fairly calm. Grooming stresses him out, (that is why I thought by paying more for someone to come to my house would be less stressful on my dog). About 30 minutes later I saw the groomer walking around her van. About 30 minutes after that I saw her again walking around her van, talking on the phone. I decided to see what was going on, she had been a my home for an hour already and I didn't like that my dog was left alone unattended in the van up on a table he was tied to. The groomer still talking on the phone then told me she couldn't find her clippers that they must have been stolen. I then took my dog out of the van he had been tied up in for over an hour. The groomer said she was on the phone w / the office and would let me know what they could work out w / either rescheduling me or getting her some clippers delivered. 30 minutes later she knocked my door and said I could either reschdule or wait another 15 minutes and someone to deliver clippers to her. She had already been their for an hour and a half. I told her I could not wait any longer, I had other stuff to do. She told me to call the office to reschedule and left.
A few minutes after she left the Pet Love office called me to reschedule. I told them I did not wish to reschdule. I was told I would be charged a cancellation fee. I told them I was not happy that it took their groomer over an hour to even let me know she was unable to do the job I had hired them to do. I was only told after they had been at my house for an hour because I went out to the van to see why she was out the van walking around talking on the phone and why my dog was left unattended and tied up in her van. These people are very unprofessional. I am very sorry that their equipment was stolen, misplaced, or the van was improperly stocked, or the groomer was sent to do a job without the proper equipment. But I am upset it took over a hour to notify me of the situation and my dog was left tied up and unattended. I don't care if they do bill me. I won't pay them a cancellation fee for them wasting over an hour and half of my time!
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