Complaint / Review
Bow-Wow Wheels Mobile Pet Grooming
Injured my dog, then failed to show up for next grooming appointment

On 09-30-04 the Bow-Wow groomer showed up at the house to do the usual appointment. She had been coming to the house for over a year with no problems. On this visit she returned my pet to me & said she "sat on the clippers".

There was a tiny nip in her tail but I told Patti that accidents happen & she would be ok. Later that night when we reached under the pets front legs to pick her up she yelped loudly. Something was hurting so I began to check her over. Underneath her from leg there was a huge cut!
I called Bow-Wow several times to ask why she didn't mention this accident.

I also took photos of the damaged & emailed them to Bow-Wow. Several days later the groomer called me & stated that she had been out of town & that I should take the dog to the vet if needed. (Hello!!!) She's my baby girl I think I could figure that one out.

I still have photos of the damage on file.
None the less we had another appointment scheduled in January, (Patti scheduled several visits at one time & wrote them on a card) so we decided that this was indeed an accident & was going to allow her another chance. The appointment was for early am so I got up waited on her & she never showed. I called Patti to ask why she wasn't there & she stated that she thought I cancelled the appt.

I told her no, so she said it's just as well her van was frozen that morning & she was out trying to get things fixed. She wanted to know if she could reach me at the # I was calling from & I told her yes. She said she would call me later. I have never heard from Bow-Wow Wheels or Patti again. I even emailed her for so reason for her business practices & got no reply.

For the next grooming visit I took my girl to her vet's office. When I told the ladies what happened, & didn't mention the name Bow-Wow Wheels the ladies first reaction was... I bet her name was Patti wasn't it? That reaction told me something I wish I had known before my little girl had been hurt.

I just think everyone needs to know about this. If you love your pet as much as I do don't call Bow-Wow Wheels. They handled this case in a very unprofessional manner.