I retuned a Sony DVD player to Sears in Pineville, NC today around 10:00 A.M. The DVD player had skipped many times and had some audio issues as well.
The very unfriendly associate at the Electronics department plugged the DVD play into a TV. For whatever reason it did not malfunction as he tested it for only a couple of minutes.
He told me there was nothing wrong with it and made me feel like a liar. I told him again that it had happened on several occasions and I did not understand why it was working for him.
He gave me no choice but to pay a 15% restocking fee in order to get a refund. That came out to $6.00.
I have never purchased anything from Sears before. I got this DVD player from Sears because I found it to be a good price on an online search. I usually purchase electronics from Bxxx Bxx who have always treated me with respect. If I ever had an issue with a product purchased at Bxx Bxx they have refunded my money, no questions asked.
I feel that Sears has stolen my $6.00. I hope you will enjoy this money as I will never shop at Sears or Sears owned K-Mart ever again. I will also tell family and friends to do the same
Richerich6
Fort Mill, South Carolina
U.S.A.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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