I ordered an item from www.montanasatellite.com
On Friday, February 27
I got an email of Order Confirmation on the same day at 1:51PM (so far so good)
Order taking way too long
Thursday, March 19 9:06 AM
I sent an email
Tom,
Is there any way you can give me a tracking number?
You're order is taking longer than expected
Tom Mattheisen responded
Thursday, March 19 11:02 AM
From: "Montana Satellite Supply / Tom Mattheisen"
Hi Paul.
I'm checking with the distributor to see if your order was processed correctly and will let you know I'll get back to you as soon as I can and we'll get this figured out.
Thank you!
Sincerely,
Tom Mattheisen
How long does it take to check on the order?
Tuesday, March 24 10:08 AMTom,
Just checking in to see if you've found out anything.
Montana Satellite billed me on Mar 2 09.
Thanks,
Paul
I get no response
Friday, April 3 9:27 AM
Hey Tom,
Any update on the order?
Thanks,
Paul
Still no response
Monday, April 13 9:01 PM
Tom,
Please respond to my emails!
I hope you're not planning on closing your doors.
Why haven't I heard from you?
What's going on with my order?
I'm losing my patience!
How long would you wait without getting emails returned?
I'm very close to asking for a refund.
Please respond!
Thanks
Sent email to [email protected] (same company)
Please help me!
I ordered a meter from montanasatellite.com
I placed the order 2/29/09.
My order says it has shipped on 3/13/09.
I got an email response from [email protected] and he said that they are working on it. That was the last I heard from him.
I tried calling the 1 800 number and left a message, still nothing.
I can't get an update.
I would like to cancel my order and get my money back.
My order says shipped. How do I cancel the order?
I'm starting to feel ripped off.
Thanks
Paul
Finally a response
Monday, April 13 9:29 PM
"Tom Mattheisen / Montana Satellite & Wireless" [email protected]
Hi,
I will cancel it for you and credit you... More are arriving this Friday, but I understand and apologize for the delay! I will credit you tomorrow unless you wish to have us ship when they arriveSorry for the lack of communication we are all installers and have been working on a big lottery project. Let me know, otherwise we will just credit you accordingly!
Thanks,
Tom Mattheisen
Montana Satellite & Wireless
Okay, I figured I'd try to hang in there
Tuesday, April 14 9:27 AM
Tom,
Thank you so much for responding!
If you can put me on top of the list and get it out to me with Friday's order then yes, I will wait on it. It sounds like I'll have it in my hands in a week. Please keep me as a priority.
Thanks Tom, I look forward to hearing, from you, that my order has finally shipped.
Hopeful,
Paul
I'm feeling duped but wait two more weeks
Friday, May 1 12:18 PM
[email protected]
Tom,
I cannot believe I have to email YOU
I waited one week expecting to see my order.
I waited an additional week to give you more time.
It is now apparent to me that you have no intention to fulfill my order.
An email, explaining the delay, would have been a good business
Your lack of communication have forced me to change my credit card.
I no longer trust your company.
Send me a refund to my shipping address.
Disappointed,
Paul
Tom responds, finally
Friday, May 1 4:29 PM
Hi Paul,
We never did get them in I guess they oversold them at the distributor and didn't get their order Sorry for the lack of communication I've been on a big project in Canada Let me know if you want to wait the week to see what happens or I'll cancel it now
Thank you!
Sincerely,
Tom Mattheisen
What! I want a refund!
Saturday, May 2 7:40 AM
Tom,
No, I am no longer willing to wait.
Please send a refund check to my shipping address.
You cannot credit my account because it is closed.
I will look elsewhere for the item.
Waiting for refund,
Paul
Waited more than another week
No email and no refund
I don't know why I expected anything different...
3 months and nothing...
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