In September I ordered DirecTV service from their website. I ordered 4 HD cable boxes that were supposedly needed. They came and installed a massive dish on the side of my house and dropped off 4 boxes. After a day I noticed that the HD channel quality was horrible and not crisp. I tried adjusting my TV to no avail, so 3 days later I canceled my service. This was less than 7 days after receiving it.
They sent me FedEx boxes for me to mail my HD boxes back, and they never came and removed the dish from my house. Now they want to stick me with a $350 bill for 3 days of service and an ugly dish hanging off my house. This company is a joke. Now I know why they are not allowed to merge with Dish Network. They offer no value to the customer. If a person signs up with Comcast, Verizon or their local cable company, they can cancel at any time with no charge. Yet these thieves try to suck you dry for subpar cable service. Not to mention their customer service is nothing more than automated services... A joke of a company.
I have filed complaints with the BBB and the Mass. Attorney General, and I am headed over to the FTC next.
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