Sometrics supplies other companies with "offers" for consumers to participate in. Once an offer has successfully been completed, a "reward" is supposed to be given to such consumer.
I am an active member of GamersFirst (a company that provides online games). Sometrics provides GamersFirst with offers for gamers to complete, and the reward for completing said offers is "G1 Credits." G1 Credits are used to "buy" in-game items for the games in which GamersFirst provides.
On 31Mar09, I completed the "Video Professor" offer. The offer details stated: "Get rewarded 4,480 G1 Credits for signing up for a Video Professor Free-Trial." I successfully signed up for the trial—which cost me $6.95 for shipping/processing.
*Keep in mind I PAID for this offer*
The offer also stated that there is was a 15-30min delay in reporting the completion to Sometrics. Four hours after I completed the offer, I still had not received my 4,480 G1 Credits. I then submitted a trouble ticket to Sometrics, with the trial-order confirmation and credit card info I used to pay for the shipping/processing fee.
I received a reply from Sometrics, stating that the offer usually takes a day to process. Well, at this point in time, I had completed the offer two days prior. Therefore; the offer should had already been processed. Also at this time, I had received an email from The Video Professor—stating that my order had been shipped. So my order went through and was shipped before I even was rewarded the G1 Credits??? Wow!!!
Finally, 02Apr09, I ended up calling Sometrics. I spoke with both "Joe" and "Albert." Albert said he had already credited my GamersFirst account with the credits (one hour prior to my calling). I checked my account right away, and there were NO G1 Credits applied to my account. While still on the phone, Albert "re-applied" the credits, had me refresh my page, and I still had no credits. Albert then said "Well I don't know what to do." I suggested that he contact GamersFirst, tell them the situation, and have the credits applied to my account. He said he would do so.
Now today, 03Apr09, I still don't have the 4,480 G1 Credits, I've called both Joe and Albert (again)... But they're not answering the phones and not returning calls (I left voicemails), and I have already informed GamersFirst of the situation (twice)... But they're also ignoring me.
My frustration level is beyond high. I feel like I have been scammed. I don't know how companies can stay in business when they have poor customer service, lie to consumers, and are posting false advertisements (which basically is fraud). So now somebody has my money, yet I have no credits.
What a wonderful world we live in! My next step is the better business bureau.
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