I shop at Night Secrets pretty often. On a routine trip, I decided to buy a leftover Halloween Costume. It was pricey, but it was worth it. I took the package up to the counter with my other items and ended up spending well over $100 that day. Later that evening at my house I took out my new purchase to try it on. I put it on and went to button when I realized that the leather had tears in it and most of the material around the buttons were tore too. I took it off and was so upset that I just bought a damaged costume! I put the dress back into the package. The costume also came with extra accessories, but I didn't even touch them. I took that costume back to the store the next day.
The same saleswoman that sold it to me said she would have to call the owner to have this approved even though my receipt clearly says that they will exchange or give you store credit for items. I listened as the saleswoman told the owner the problem with the dress. Then she moved away from me and I could no longer hear what they were saying. She came back and said that clearly the dress had been worn and they would not take it back. I told her I was very upset because all I did was put the dress on! Customers are allowed to try on stuff in the store so it probably had been worn a lot! I was shocked that they would not give me a replacement! The saleswoman said I could come back the next day and meet with the owner's husband. I also called another Night Secrets store and discovered that these costumes were supposed to 1/2 off! I paid $52.50 for an old Halloween costume that is damaged!
I went back the next day and the owner's husband was nothing but rude. He said he already knew the whole story and they would not take it back! He would not even look at the costume. I explained to him that I needed a replacement and store credit because he also overcharged me on the price. He still said no and continued to be rude and blame the damaged costume on me. This is no way to keep or run a business! I will not be shopping here ever! The customers do not matter to these people. They only want your money!
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