I've bought a coffee-table (Rosa del Deserto) from Ultra-Modern in March 1 order-id 31335 and my client identification is 66764. At that time of buy I paid $2008.00 with my charge card. The guaranteed shipping day was a few months from day of purchase. I had been wishing to possess my fresh coffee-table by January 1st. Following a lengthy delay and quantity of calls towards the customer support I ultimately obtained my coffee-table on february 15th. After starting the cage I recognized the two bit foundation was really appeared as three-piece (ostensibly one-piece was damaged to 2.) I had been decided to come back the coffee-table immediately, and so I didn't actually examine another item. At this time I had been really discouraged as a result of lengthy delay and obtaining a damaged product to get a high cost. I named ultra-modern and have them concerning the procedure for return. The client support individual about the telephone was decided to persuade me to not return the desk. He was tremendous type and explained it appears as though there's another return because of another person having an identical issue, a brake of the bottom plus they have half the bottom obtainable in their where house-which he is able to contain it delivered to me instantly. Though I named directly into return the desk some how this good individual sweet-talked me directly into not returning the desk and waiting about the additional item to become sent to me. He guaranteed the item is likely to be in my own submit per week. Another item came on March 13th precisely 28 days after my preliminary try to create the return and about 3 months later than that which was guaranteed in my experience. I created numerous telephone calls after week-one questioning where my item was. Lastly pleased that I've all of the items I returned to put together the desk, simply to discover another item within the cage has several cracks aswell. I named the client support instantly detailing how I never shifted the initial cage and not examined another item since I have had no purpose to come back it plus some how got suckered into maintaining everything. Since I understood you will find cracks within the unique minute item I'd like a return tag and reimbursement or perhaps a substitute. I'd be pleased with it being looked after. They're RELUCTANT to complete something to correct their delivery breakdown or poor packaging. The client support person I talked to (may) desired me to email them images that we did, and explained this really is clear because the first item was damaged to 2 halves, somebody should have fallen the bundle on shipping and he'll matter a return tag the moment he foretells supervisor. After awaiting 3 times and never reading back (which appears to be a pattern with this specific organization I named again) simply to notice because the bundle continues to be shipped in february 15th and today it's March 25th, it's handed their return contract plus they can't consider the desk back and sometimes even change the item. Therefore essentially I've settled $2008 to get a damaged desk. I'm creating this notice of criticism for all factors, 1-the initial shipping date was one and half-month delayed 2 I obtained a damaged item so when I attempted to come back it I had been persuaded to not 3- I had been guaranteed a shipping of the substitute item in per week which wound up being 28 days 4- after ll these I discover the ethics of another item is sacrificed because of break traces 5- I've been informed I can't create a return because it has handed the thirty days return day, but I'd have determined the harm if perhaps the alternative item might have been shipped in a regular issue because it was guaranteed. I'm really upset concerning the lost money and time, and also the method my privileges like a client continues to be overlooked by the corporation. I do want to understand what am I spending $2008.00 for, a desk that's not steady or helpful? Anything must be achieved about that really shady organization.
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