On January 24, I put an order with Hifsoundconnection (Audio Boosters KPL12D Unloaded Ported Sub Field Dual Kicker L7, L5, Cost=$90.00) to get a complete price of $133.47 plus delivery. After waiting many times for that product to reach, I ultimately obtained the item (housing) on 1-29-09 @ 11:07 am per advantages site. Originally my spouse obtained the item in the provider and later that morning subsequent function I popped the shipper and observe that the wrong housing was delivered. The housing that I obtained was the Custom Double 12" L5 L7 Ported Sub Container (Cost= $84.95), nevertheless the housing that I requested was the Audio Boosters KPL12D Unloaded Ported Sub Field Dual Kicker L7, L5. On Friday January 30 I delivered a contact to hifisoundconnection at: [email protected] about getting the wrong housing. After waiting (24 to 48-hours based on hifisoundsconnection published turn around period) used to donot get a reaction back next time frame. Another mail to [email protected] was delivered, I acquired an answer apologizing for that confused within the delivery division and hifisound provided a partial reimbursement or even the proper housing to be sent instead. Today, a next e-mail was delivered to revenue@hifisound that I'd prefer to possess the proper enclosure delivered versus the partial reimbursement B C I bought the enclosure because of the quantity of air-space within the enclosure fits to optimum cubic feet of the subwoofers starting the housing. Next, I did so obtain reaction back declaring they might recognize my desires and deliver the right housing. After many days (3 times) passed used to donot get a following # or any notice of shippment. Today, I Have been calling them nearly daily along with delivering emails to hifisoundconnection concerning the shippment of the brand new housing. Although speaking with customer support they maintaining delivering me to some person called "Tony", whom they do not clarify his placement within the organization or how he'd have the ability to assist me. I keep receiving Tony's voice-mail but he never returns my calls. Therefore, at this time I am SOL. All I'd like may be the proper product that I purchased and taken care of... Or my money-back about the various of both enclosures plus any shipping price variations. I attempted to keep the connection watts - the corporation along with the very fact; I've have not had an issue with hifisoundconnection so far! Its surprising the first and only issue that I've with this specific organization... Take a look at whats happening. Don't buy from the corporation. Our bill# is 6067664.
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