Usacomplaints.com » Shops, Products, Services » Complaint / Review: A.O. Smith Corporation - Stay away from them. #435623

Complaint / Review
A.O. Smith Corporation
Stay away from them

After my prior hot water heater failed after 31 decades, I'd A30-gallon A.E. Cruz Promax fuel hot water heater mounted on October 30. On November 17, after 19 times, the pilot light went. For that next eight weeks, the pilot lighting extended to crash and needed to be relit.

The pilot failed occasionally every couple of days, occasionally every single day, occasionally four-times a day or even more.

Ultimately, I'd to relight the pilot lighting each time we needed heated water. The plumber who mounted the Promax delivered five individual occasions to repair it, without success. An A.E. Cruz Approved Specialist attempted as well as didn't repair it. To assist discover the issue, I mounted a camera in the heater viewing screen, and videotaped the pilot declining four times. No body looked over the videos.

I started to genuinely believe that this hot water heater should be fairly poor if a skilled plumber could not repair it after five attempts, and an A.E. Cruz Approved Specialist, who operates on only A.E. Cruz items, also couldn't have it to function.

Over eight weeks, I'd to relight the pilot 63 times. At 10-15 minutes per relight (based on A.E. Cruz directions), this involves an overall total of between 10-16 hours I invested illumination this heater. I will guarantee you that needing to place in your belly at-all hours of your day and evening, in a chilly and dim basement, isn't a pleasing work for a classic guy.

A.E. Cruz, and also the Manufacturer Authorized Service Technician (who's compensated With A.E. Cruz) fault me for that Promax disappointment and WOn't return my income. They state (with no assessments or evidence) that water steam returning through the dust ground in my own basement causes extra moisture which blocks the heateris flame arrestor, disturbs the ventilation towards the heater, and creates the pilot flame.

In the Federal Government experienced the hot water heater company. It needed all hot water heater producers to suit a flame arrestor into water heaters. A flame arrestor prevents the burner fire within the heater from igniting flammable vapors outside the heater. All heater producers were permitted to develop their very own style of flame arrestor.

I learned from some plumbing sites the actual issue using the Promax may possibly not be my basement, however the style of its flame arrestor. All incoming oxygen for that heateris procedure must-pass through the flame arrestor. The Promax runs on the flame arrestor produced from a Corderite ceramic disk. This ceramic disk is approximately how big a saucer, therefore limits the atmosphere entering the heater. Additionally, the opportunities within the disk itself are little, further limiting ventilation.

Irrespective of any style issue using the Promax, there are many reasons why A.E. Cruz accusing me for that Promax disappointment is nonsense.

I had been provided no caution before buying the Promax, possibly in the plumber Or Perhaps A.E. Cruz, that moisture was a decreasing element for that procedure of the heater.

No body explained this heater required a particular moisture selection to be able to function, not as exactly what the moisture selection was said to be. Easily had recognized beforehand of the possible issue, I'd not need purchased the Promax heater.

The surplus moisture summary isn't backed by claims in A.E. Jones's own Instructions (#184165-003) and Support Guide (#TC-049RC).in these guides, the term 'moisture' is described only one time in 93 websites, after which just being an indicator of container loss, never as an underlying cause of pilot flame failure. These guides can be found On The. E. Jones's site http:—www.hotwater.com-lit.html.

Stating that my basement is also damp, doesn't ensure it is so. During December January I examined the relative moisture in my own basement utilizing a Honeywell hygrometer. For both of these weeks, the relative humidity was in a variety from 51%-65%, remaining mainly within the middle-50s.

A-30%-65% array for busy places is preferred From The American Culture of Heat, Refrigerating and Air Conditioning Engineers (ASHRAE thermal comfort standard for Individual Occupancy, Regular 62.1). Their graph is visible at http:—www.ccohs.ca-oshanswers-phys_agents-thermal_comfort.html.

Which means that despite the fact that my loved ones does not really 'inhabit' our basement, the relative moisture there's within ASHRAE requirements. This regular reading is more substantial for the reason that during January we'd four-times just as much snow (i.E. More water hence more moisture) than throughout the same interval in 2008 once the Promax was mounted. Quite simply, during January the moisture degree in my own basement was possibly actually lower.

I also examined the wooden supports in my own basement by having an Extech humidity meter. All of the timber examined regular at 20% or less humidity. Our house was built-in 1924, therefore these regular parts are after 85 years of allegedly extra moisture.

These tests demonstrate that my basement isn't 'also damp' Like A.E. Jones keeps and so isn't apt to be the reason for their itemis disappointment.

Our movies of the Promax pilot lighting disappointment display the pilot fails in a number of methods; it is out alone, or once the burner attempts to continue, or once the burner is illuminated after which spins down. A.E. Jonesis insufficient atmosphere clarification for that pilot disappointment appears suspect given that the burner itself, which should need a large number of occasions the atmosphere the pilot does, had no difficulty remaining lit (when the pilot was illuminated) throughout a heat period.

The answer for pilot flame failures, A.E. Jones's Appropriate Department claims, would be to clear (machine) their ceramic disk flame arrestor top and base regularly. To get this done the burner should be eliminated, not really a work the typical client may or might wish to accomplish.

Some plumbers condition (view links below) that it's difficult to correctly clear the underside of the ceramic disk at-all, as that component is almost unavailable. Regardless, contacting a plumber 'regularly' (every 3 months? Each month?) is expensive and annoying, given that your previous heater might have survived for many years with no interest whatsoever.

Http:—weilhammerplumbing.com-products-

Http:—www.weilhammerplumbing.com-galleryi-

In my opinion that many people might contemplate it incredible if your brand new vehicle didn't begin 63 occasions in eight weeks. After experiencing comparable trouble, and of course cold-water, I changed the Promax having a Bradford White heater (my option as well as in spite of the plumber's arguments) on May 24.

The Bradford White includes a stainless flame arrestor, the entire size of the heater, and allows in lots of atmosphere. The Bradford White has been mounted to get a considerably longer period compared to Promax, and it has worked completely within the identical area, within the identical 'damp' problems.

I'm out nearly $1,000 To Get A.E. Jonesis measly 30-gallon gasoline hot water heater.

Do yourself a benefit and avoid A.E. Jones.


Offender: A.O. Smith Corporation

Country: USA

Category: Shops, Products, Services

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