My secretary received a phone call from someone who identified himself as "Don Johnson". Mr Johnson informed her that our firm had placed an order for two toner cartridges in December that was only partially filled. His company now had the second cartridge and wanted to send it, but just needed her to confirm certain information. She did so, and the cartridge arrived, along with an invoice for $389.00
I have never done business with this company, in December, or at any other time. I have always ordered my supplies from the same vendor that services our equipment, and have never paid more than $132.00 for toner cartridges.
I called the company immediately and spoke to "Mark", Mr. Johnson's supervisor. He called back a few minutes later to tell me that Johnson assured him that my secretary (who is new and does not have responsibility for ordering supplies, except at my direct request) placed the order. I told the supervisor that would be beyond improbable, and in the meantime, that I had run a Google search on Toner Factory and came across two Rip Off reports which contained facts that were virtually identical to the scenario described to me by my secretary, including both naming "Don Johnson" as the contact person. "People can write whatever they want on the Internet, that doesn't make it true" was the best response the supervisor could muster.
Bottom line: the supervisor told me that he would issue a call tag to UPS to pick up the cartridge, which is a good thing for them, as I had no intention of paying for something we didn't order.
Thanks to others for taking the time to write about their experiences and to your website for making the information available.
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