In February we received a toner cartridge via UPS. The address was ours and it was in the name of the person who orders office supplies, but did not contain an invoice. We had never spoken to this company and never ordered the toner. On March 14 we received an invoice for a toner cartridge that was from a vendor (National Imaging Systems) not familiar to us. The amount of the invoice was about 3 times what you would expect to pay for the toner cartridge. On March 17, I called National Imaging Systems, and told them that I was returning the cartridge. Victoria told me that I was out of the 30 day return period. I told her I had not ordered the cartridge to begin with—she insisted I had. She told me that if we returned the cartridge, we would receive a $20 credit, but the balance of the invoice would still be due. I told her we would not be paying it, and hung up.
Victoria called me back to say I was unprofessional for hanging up, and that if we didn't pay, National Imaging Systems would make a negative report on our credit file.
We are returning the toner, but beware—do not give out names of people within your company. Scammers like National Imaging Systems use this information.
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