On Tuesday, April 1st, I received a text message stating that my services had be interrupted, but I had just paid my bill on that previous Friday.
I called the Sprint Customer service number and was directed to the billing center, where I spoke with several people who were unable to assist me with my problem so I requested to speak with a supervisor. At that time my call was given to the WORST So-Called Supervisor I have ever encountered in my life.
My call was directed to Randy Yent, from the West Virginia office, as I explained my situation to him, which was that I paid my bill the previous Friday at a "authorized payment center" but they transposed my account number so I had to return the following Monday in order to correct the mistake (I called when I found out the error which was Saturday, and the CSR noted my account about the situation).
Mr. Yent proceeded to tell me that the place where I paid my bill was not an authorized payment center and that my payment would not be posted for 3 to 5 business days, but I had paid there before with no problems at all. When I asked Mr. Yent was there any other way for me to have the problem corrected, such as having the payment center call and verify that I paid my invoice in full, Mr. Yent began to get extremely rude, stating that even if I did pay the bill on Friday, which was the due date, the bill was still late.
He continued to rant and rave using racial tones, stating that "You People always pay your bills late" when I asked him what did he say he in turn repeated "You people always pay your bills late, then complain when your services are interrupted".
I asked Mr. Yent which "people" was he referring to? Was it Females? Women? People from Chicago? Blacks? Which people was he referring to and how did he know that "We people" always paid our bills late? I then asked Mr. Yent to give me his name and employee number, in which he began to speak extremely fast, and when I asked him to repeat it he said "No, I've told you twice and you should have been listening".
I then asked to speak to a manager, or someone higher than he and he told me there was "no one over him" and I still wouldn't get my services restored until I made a payment. Then he hung up.
I called Sprint again several times again after that only to continually be told that my call would not be routed to the Customer Service Department because my services had not been restored, and the only way to file a complaint was to "go to the web-site".
After several attempts to file a complaint on the website all of which have failed, I was able to reach a Sprint Customer Service Rep, only to once again, not be routed to a manager or higher up, although the Rep. Was very courteous and efficent, I was still not allowed to file a proper complaint with a higher up. I am now in the process of contacting the CEO because I have been a customer for almost 2 years and I will not stand for this treatment.
And on another note, why is it that I bought a $300 phone, but EVERY single call I place or recieve is dropped? The reception is horrible, it sounds as if I'm under water... So much for Clear Reception!!! Sprint Sucks, especially since they are the highest phone carrier around, you'd expect better service for the price that you pay!!!
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