I was charged $818.66 by Direct TV earlier this week. I have faxed in a copy of my bank statement like they asked. It was also for my husband using his card for a one time authorized payment and them saving his card information. I have called several times for the last three days. I have been told it will take 14 days, 8-10 business days, or 6 weeks. There is no explanation as to why it would take that long if they have admitted why they took the money and where they applied it and they have proof that it was taken from my account.
I keep hearing that it has to go through Financial Operations. Nobody in the customer service department at Direct TV has a number or physical address for this portion of the company. I have been a direct tv customer for five years and I am now convinced that Dish Network would be a better choice for me. They have asked me everytime about my relationship to the person that our card was on file for and I give them the same response everytime, "It doesn't matter because his account, name, and address aren't the same as mine."
One rep told me that they are allowed to hold our card number on file and use it as an attempt to collect a debt. I let her know that my bank felt differently about that because I only authorized a single transaction. I have notified the BBB and I have spoken with my bank. I am giving them until the end of the 8 days and then my bank will refund it and they will deal with the bad business ethics of direct tv's unauthorized debit.
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