I signed up for Direct Tv in April as there was no other service available because believe me, I would have never chosen them if I had a choice. But truly who lives without tv on a regular basis. Firstly, they NEVER had my phone number correct and everytime I called I had to recall that they had my cell phone number as that is the only way they could look up my account. Secondly, I knew the move was temporary and would have to pay the cancellation fee when the time came. Ok... Bite the bullet.in August I called once to pay my account monthly bill with my debit card. The charges came through twice in two different amounts within 2 days of each other. I called to dispute the amounts and they had NO idea what they were talking about. I had them on conference call with my bank, Chase, and no one could answer any of my questions nor the reason two charges came out in different amount even though I only owed one of the charges... The one I called and AUTHORIZED! They did verify I WAS NOT on auto pay or something of the sort. I received the charges reversed by my bank.
When the move time came Oct 11, I called to cancel and inquire how much my final bill would be. $380 but in doing the math it was about $1500 cheaper to have Comcast for the duration of the contract even with the cancellation fee. So I canceled. I asked if I were to be billed for this amount and was told yes. HOWEVER, on 10/18/09, my checking account was debited by none other than Direct TV for a whopping $487. And cents. Unbeknownst to me, they say when you call to cancel, the contract states you will be billed by debit card even if the rep tells you differently like she did me. I have called my bank, Chase, and disputed the unauthorized transaction and have called Direct TV for the recorded call that said it would be BILLED to me at the time of cancellation.
You have to write a letter to request the recorded conversation. They say 10 business days but don't hold your breathe. I am going to find everything way I can to report these rip-offs and make every one aware they will screw you over.
Stay tuned to the resolution of this as I am a disgruntled former client and am sick of companies like these who scerw over the little guy. I will not let this go. If I have to take this to the top, I will.
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