I am not going to follow all the rules of a report because I have spent countless hours of my time trying to get resolution and have my good delivered. I moved from Spokane, WA to Branson, MO. For most of my furniture and precious doll collection I chose PODS and I would highly recommend them; they were honest, fair and delivered my goods intact, on time and did not rip me off on the front end or the back end.
Yesterday I reopened a BBB complaint which had been closed despite my request to keep it open because the BBB in that area out sources its customer service. Regarding their claim they Accredited with the BBB has questionable value. This issue is far from closed. I am considering filing with the Attorney General in Florida for deceptive sales practices if I can find the time. There for I have copied and paste an abbreviated version because that is all the BBB on line report only allows 2030 characters.
The first part of this claim where I pointed out their deceptive practices of claims of savings of 74% or more. They had hooked me into a contact, had provided not services but refused to refund my initial $1082 deposit. They place you in the position that by the time you figure out their game plan and deceptive practices, it is too late to back out without forfeiting your deposit.
I recommend you not to do business with this company lest you end up in the same boat as me. I have demanded a full refund of their commissions on the job. They have done nothing but cause me grief and distress. They do not deserve to keeping my money. Tomorrow it will be 4 weeks since they picked up my goods and I have no estimated date of delivery. I will be fortunate to get my goods. The good part is that I purchased my own insurance through a reputable company.
Dated 2/26 ~ reopening claim 55068052 did not call, I called them, price per lb raised from 60cents (3885lb) added inventory going to 5810lb to $1lb, unable to cancel without losing $1082, had to agree to amended contract, only given credit for $1031 towards deposit, final binding estimate to be $1796, took added $1055, total of $2186.76, given $200 credit? But accounting so tricky, probably not true, on invoice rep knew moving from Storage Facility (10-15 steps to truck), charged $60 at backend, attempted to charge $325 for unwanted insurance, purchased privately, partial inventory 40 boxes books, Noritake china, silverware, queen bed, collector dolls, most professional clothes for work, promised delivery by 2/13, $20 a day offered for this catastrophic inconvenience? Final weight 4980lb 830lb less not 300lb less like their rebuttal, mover getting $220 less than he anticipated, later promised delivery 2/16-7, then 2/23-4, then later in week, guests coming for Branson Victory Campaign @ Faith Life Church, no bed, no chairs, dishes or silverware, may have to buy new clothes to volunteer & look acceptable, will not be available for delivery 2/28-9 or 3/5-8, some goods are irreplaceable, valued/insured $30,000, insurance says must file police report, hate idea, this company obviously also takes advantage of their drivers & consumer, notified rep by email of concerns & timeline will file police report 3/11, company deserves no payment for services? Rendered, only acceptable resolution full refund, happy to rebate some to the mover so they have enough to pay for move IF they can get money back in my account in time, they thought they would get $1860 at delivery at this point I have no idea when or if my goods will be delivered, IF mover delivers Mon 3/2 are only going to get about $1341, all I get is vague promises, $200 refund took 3 bus days, $411 took 7 bus days after posting, 15 days after pickup
Martha
Branson, Missouri
U.S.A.
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