Paid $106.00 for a Waterford Crystal vase with a bouquet of flowers for my wife on valentines day. When the package arrived it was totaly diffrent from what I ordered, it was a cheap very thin vase thats not even worth $1.00 in the dollar store and the flower arrangment was yellow, white and peach and look very cheap (same arragement was $29.99 on ftd website with a big SOLD OUT on it) where I ordered them RED just like the picture... When I called, I told them that the wrong order came and that I ordered a Waterford Crystal arrangment, they apologized and asked if I want them to send the right order but it wont reach till the following Tues. I told them no it was for my wife for Valentines, they again apologized and said they understand and would refund me my money. I said yes and if you want me to send back the wrong order and they told me no, so I said no prob..
Today I looked on my cc statement and two charges of $106 and a refund of $26.00... Called ftd to find out that they refund me 30% for the vase, huh??? Tried telling them thats not what I agreed on and thats not what ftd cr told me so I asked to speak to a supervisor however she was worst than the cr... Anyway called cc company and told them what happened and its under investigation... Watch out for these CROOKS, never again...
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