On Sunday, December 21, I went to the store after calling Mega Movers to find out when they were going to pick up my goods. I had returned home around 12:30pm. I had waited for Mega Movers until 8:30P.M. Sunday night. I called the customer service number to find out what happened, and I had got their answering machine. I had left a message informing them that I had been waiting for someone to come and pick up my goods, and no one showed up or called. I had asked if someone would return my phone call.
A driver called me that night at 9:15pm to inform me that their truck broke down, and that he is not sure when it was going to be running again. He informed me that the truck was still at the shop, and it would be Monday when he would be able to tell me when someone was going to pick up my goods.
On Monday, December 22 at 12:03 pm, I had called Mega Movers to find out what happened the night before, and why no one would call to say that the truck broke down. When Mega Movers found out it was me, they put a manager on the phone. I informed him that I never received a confirmation call, waited all day for my goods to be picked up, no one showed up or called. First, he tried to say that the driver tried calling me, but he couldn't get through. I told him that I was at home all day, except for that hour I went to the store, and I have no missed call from no one. I only had a cell phone, so there was no way the driver couldn't get through. He then told me that he would find out what happened, and someone would give me a call in a few minutes.
I did not get a call back from Mega Movers until Monday night at 9:13pm, informing me that they will pick up my goods the morning of Tuesday, December 23. I informed him that I can't afford to be taking another day of leave, so it needs to be after 3pm. He told me that they will come between 6pm 8pm. I told him that that would be fine.
On Tuesday, December 23, I made it home from work around 4pm. I had waited again, until 8:30pm for Mega Movers to arrive. Once again, no one showed up or called to say that they were not going to show up. I called twice that night. During the second call, I had left an angry message on their answering machine, and demanded that someone give me a call with an explanation on how they run a business. This gave me less than a week to hire another mover company, which was putting me in a situation where I was going to have to pay more and get lousy service, which is what happened. This was also putting me in a situation where I could not go and visit my family and friends for the Christmas holiday, and had me spending the holidays alone. I had spent all day on the phone, Christmas Eve, trying to find a moving company that would be able to pick up my goods before December 29, and deliver my goods no later than December 31.
On Wednesday, December 24, Mega Movers did not call me, so I called them to tell them that I was going to file a BBB and an AMSA complaint against them for not obliging by the contract that we had with one another. I spoke with Erika, who tried to tell me that all I had to do was call them and everything was going to be taken care of. I informed her that I did try calling her on several occasions, and left two messages on the answering machine. She then said that no one told her what was going on, and that she is just now finding out about the situation. She also told me they would have a truck in my area in about an hour or hour and a half, and that they could pick up my goods then. I told her that they have said that they would pick up my goods on two occasions and never showed up, and that I will be very upset if I was to take leave to wait for them and they wouldn't show. I also told her that I could not take any more chances with them, and would be finding another company.
Nakita
Alexandria, Virginia
U.S.A.
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