FRAUDELENT SALES PRACTICES: I bought a Cannon 40D plus some components online from Fotoconnection on January 18 through salesman with first-name Owen. The Canon 40D is marketed as "Completely New Factory Sealed With 12 Months US Guarantee"
Jan 20: I named Fotoconnection and talked having a salesperson requesting about vessel day of the merchandise. I reconfirmed using the salesperson when the Camera is completely new when I began to findout unfavorable evaluations about Fotoconnection
Jan 27: I received the item. Unlike that which was marketed on the site and also to that which was suggested from the salesman, the Canon 40D that I received was restored. The camera didn't are available in its original container. It arrived in a white-box having a area taken off and coated having a UPC code. There's no guarantee card within the bundle aswell. I investigated the maker part number about the container and talked with Cannon customer support and got a that it had been certainly renovate. The white-box can be used by Cannon for refurbished items and they may indicate the container as a result. The marking with this container was craftily taken off and coated having a UPC code.
Jan 27. I visited Cannon service-center in Irvine, CA to truly have the camera examined and verify if it's certainly employed. The cannon specialist examined the shutter count and stated that there have been currently 1,600 pictures obtained from the camera. This camera can be used... NOT COMPLETELY NEW as deceptiviely stated.
Jan 27. Dissatisfied and annoyed, I named Fotoconnection customer support. I had been placed on store and was returned backwards and forwards between customer support and revenue division several times. I talked having a salesperson and he suggested he simply offers items which I've to keep in touch with customer support. Lastly, among customer support consultant got my phone and paid attention to my issues. The salesperson was respectful.
He provided a-3 year guarantee with Customer Concern Support totally free easily take the camera which was shipped. I'm prepared to contemplate taking this present contingent in my experience getting the warranty files and Customer Concern Support recognizes the guarantee. The client support consultant delivered the guarantee files on Jan 27 and suggested that I ought to obtain them with 5 to 7 business days.
Further investigated displays the Fotoconnection includes a routine of delivering restored, and/or wrong product. I'm anticipating a telephone call from Fotoconection customer support to go over this issue. Normally, I'm arranging my privileges to all my options including person or class-action authorized choices. I'll be processing a aswell using the Federal Trade Commission. I encourage those defrauded to document a state using the FTC. Http://www.ftc. Gov/ftc/cmplanding. Shtm
I also motivate those who've been defrauded by the corporation to document a using the Customers Scam department of the Ny Attorneygeneral's office. Http://www.oag. State. Ny.Us/agencies/consumer_frauds/about.html
The corporation needs to be ceased and really should be held responsible using their deceptions.
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