Macintosh users beware!!! Esystoris firewire/hardware products aren't supported with indigenous macintosh motorists available with os 8.6 thru 9.2.2. Osx customers be mindful!
I'm alledging fake marketing:
1. Misrepresented that Seagate Drive in CoolMax outside drive property was Macintosh backed from OS 8.6 thru OSX. I attempted system on OS 8.6,9.0 and after an update to 9.2.2. Apple System Account acknowledged that their was a 'system' linked on Hardware. Macintosh Disk Drive SetUp offered an effect "can't initialize a computer within an unsupported push".
2. Marketed that installment and 'Information Protection" application could be incorporated.installation software for Windows was incorporated. The directions mentioned that Macintosh motorists were also on the C309 drive however they weren't. Specialized team focused me to varied websites to obtain a suitable driver... All were for Windows OS. Newest Mac Firewire and Hardware individuals neglect to help Cool-Max software PCB & travel property. CoolMax site doesn't react to emails. No 800# for technical assistance.
3. Www.esystor.com uses the Macintosh emblem which means the connected item is backed immediately by Apple/Macintosh driver application. Apple site redirected me towards the OEM for that required driver.
4. Esystor presents the push I bought was examined on the Macintosh computer just before cargo. If this were accurate, they'd have accessible the required driver to email me from their Pine, California. Shop.
I delivered the unit simply to have Esystor statement the software wire was free and also the drive was currently working great. I had been led by Esystor specialized team Jordan Cho to get rid of the push in the property, probably leading to the free connection. The concept "can't initialize a computer within an unsupported push" happened just before that ultimate try to obtain the system to initialize & partition.
Esystor really wants to return the HDD in my experience without any reference to such as the required driver. I'd be back at rectangular one! Should customers drop 15% of the worthiness of the merchandise, unique G & H, and return delivery due to a firm's fake marketing? NOT
If this isn't solved instantly, I'll be informing Apple and also the FCC concerning the false advertising. EBay decreases to obtain concerned without spending the Rectangular Broker $20.00 charge. I'll keep negative feedback on April 9 or even solved to my pleasure.
I'm not the only real Macintosh person hence inconvenienced. Esystor's business size enables them to market that they're EBayis Number 1 Equipment shop. Ebay/PayPal rake within the dollars, Esystor makes a killing, and individuals are left to 'bite the topic' once the item does not execute as advertised.
Macintosh users beware!!! Esystoris firewire/hardware products aren't supported with indigenous macintosh motorists available with os 8.6 thru 9.2.2. Osx customers be mindful!
4/5/04 - 10:13 pst
After lengthy discussion with Charlie in the RMA Dept, I was left with the impression that the incompatability of the CoolMax HDD was an error on my component. Charlie wasn't technically oriented. Stated he'd publish the request a reimbursement but I'd be billed the 15% restocking charge. Nevertheless no entrance that there is any untrue marketing... Just they submit exactly what the producer directs them.
Approached Michel Cho to aware of the deficit in motorists for per-OSX Macs and mistake on MFGis installation guide regarding addition of driver for Apples.
Michael is great equally like a specialist as well as in customer support. After short evaluation with me and discussion using the RMA team, he named me back having a guarantee for complete reimbursement of $165.00 by months end... We'll see
4/22/04
Obtained reimbursement of $149.00. Dropped $26.00 in S&H
Esystor nevertheless marketing compatibility for Macintosh OS 8.6 thru 9.2.2 and OSX.
They've yet to direct me to some website where I will obtain a driver for that Cool-Max HDD box. HDD doesn't take regular Mac format or initializing with no 3rd party plan.
Esystor fails like a resellor within their dependence on which the provider promises an item is going to do. I provide them thanks for tech support team, but administration must show accessibility to Macintosh individuals BEFORE they make use of the Mac emblem within their marketing.
WoN't get from again.
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