My husband and I had been Direct TV costomers for a little over one year. We had been talking about changing companies for some time but had signed a 1 year commitment to using them.
The service was horrible and we would get blackouts and no service signals all the time and when we got our bill each month it always included a call to find out what exactly we were being charged for. We were supposed to be paying 73.00 per month and it was always over 100.00, sometimes up to 145.00. We would always get some person who would give us a lot of "double" talk and end up paying the bill just to get them off our back.
In January we changed our service to Insight Communications. We knew that we would have to pay Direct TV for the past service, which should of been 73.00, and didn't mind too. We just wanted to not deal with them anymore.
On February 9th, Direct TV withdrew 581.00 out of our account!!! This has put my husband and I in an EXEREMELY bad situation. I had just been let go from my job due to my disease (lawsuit pending) and have been extremely ill. When they took the 581.00 out of our account it caused it to go into overdraft. Now we have almost 200.00 in overdraft fees. I can't even afford the 10.00 for the medication needed to get me better.
We did not receive ANYTHING from them about the fact that they were going to take the money out and they do have out email address which they didn't have a problem using when we were a couple of days late paying our bill.
When I called them about this I was told that in the contract it states that they have the right to withdraw what every amount that they feel is owed to them at the time of termination. That we were being charged an early termination fee, which we shouldn't have been charged, and 240.00 for the HD receiver which they had not received yet and we had JUST got the return box in the mail for and also for what we owed on the past due account.
I asked him what made them think that with the way the economey is today, a person would just have 600.00 in their account lying around waiting for them to come and take it. He rebuttaled that it wasn't 600.00 it was ONLY 581.00. WHAT?!!!
These people DO NOT CARE about the people that they service, the condition of the economy or the United States of America. They only think of themselves and if I were you I would turn and run as fast as you can if you are approached by anyone representing them. If they call tell them that you are proud to be an American, you can't afford to be apart of there communist ways and to piss off.
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