After receiving the mailer, I decided to try Zymax. I placed an order for it the end of March. Had rush shipment for addt'l $. I never recieved the product. 1 week, then 3 weeks then over a month passed. I called each week to complain. I was told it was shipped but the USPS had problems.
I continued calling. Approx 5 weeks passed and again I called, still I had no product, but they had their money. My bank acct was drafted immediately after the original order. I called to ask them to credit my account.instead, another shipment was to be sent to me and the "rush" charges from the original order was to be credited to my account.
Ok. I really wanted to try the product. I did ask them to trace the original order, because if it was indeed shipped, someone got it, but not me. So again, I waited. And waited. No product. I finally called and asked to speak with a supervisor or manager. Of course I didn't get one. Only a CSR. I demanded my account be credited in full for this "ghost" product.
Well, as per my bank statement (3 weeks later), no credit. I call again and ask for supervisor. Only CSR again. I am told my acct was credited 5 days ago. My attorney is aware and eagerly awaiting as well as I. We shall see!
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