Cox, Wells and Associates (CWA) was contracted to collect on an overdue account in the amount of $17,920. Their agent offered the account a 50% settlement without consulting us first. CWA then collected money from the account and did not notify us. We found out from the account that money had ben paid to CWA. The account agreed to pay the remainder directly to us.
The agreed upon fee for the collection was 30% of the amount collected. When CWA sent their statement to us, they had charged 50%. Somewhat conveniently, this was the exact amount they had received directly from the account.
CWA does not keep their customer updated.
CWA does not return phone calls.
CWA does not provide a quality service to their client.
CWA is not truthful in their business dealings.
Do Not do business with Cox, Wells and Associates
0 comments