I find it amazing that Constant Contact believes that it is okay for thier company to have billed my EXPIRED credit card for many months after expiration.in addition they will offer no refund at all on an account that was canceled after the card expired, even though they continued to bill it without authorization.
I tried to cancel in writing before my call, but was told that cancellation were only valid by telephone. I complained to Constant Contact several times, but they refused to even attempt to resolve my issues about unauthorized billing.
Instead of responding to my issue with any reasonable offer at all, this company wrote several paragraphs about what they thought my cancellation call was actually about, and then wrote: "Pursuant to credit card regulations, our recurring billing is performed regardless of the expiration date listed in your account as long as these charges are authorized by your credit card company."
This is not true. The agreement actually says Constant Contact will only bill a VALID credit card, which does not include EXPIRED cards, as they are not valid. It is amazing that to defend their actions, they wrote to me to tell me they would bill any card, even if it was expired.
It also says they will stop billing after cancellation, which is not true. They billed an expired card and did so after cancellation for may months.
Here is the actual text from their Terms Of Service: "4.4 Payment. Payment for Products will be made by a valid credit card accepted by Constant Contact... If the monthly payment option is selected or if you have previously provided your credit card for payment, you hereby authorize Constant Contact to charge your credit card for such amounts on a regular monthly basis beginning at the end of your free trial period and continuing until such time as your account is terminated."
This clearly outlines the OPPOSITE of what is stated in their reply to me.
The company fraudulently billed my expired credit card, against their own terms of service, failed to honor a cancellation against their own terms of service, and is keeping $1575 in unauthorized charges. Lots of money.
Their final advice to me was to contact my credit card issuer and dispute the charges.
Richard
Boston, Massachusetts
U.S.A.
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