In October I switched to Dish Network because they would be able to provide the affiliate stations. I called and canceled my service in mid-October and was advised that I would receive boxes to return my receivers. I was advised that I would need to return these boxes to avoid a fee. They then advised that my account would be closed and that they would review my account to see if I owed them any money or if I would receive a refund.
I got the boxes and mailed my 4 receivers back in October. In November I received a final bill indicating that a small refund was due to me. A week or so later I received the small refund. I believe that final is just that: account closed, nothing further owed to either party. But I guess if you are Directv, you can change the meaning of final.
Today I got a bill for $3.99. Compared to some of the others' experiences with Directv, I now realize this is a small amount. According to the 2 agents I spoke to, this was for a PPV from June. They state that one of the receivers indicated that I ordered this movie but never paid for it.
Furthermore, since it did not show that I was charged for the movie in July, it must be correct. I called back after getting hung up on by the last agent and asked the agent who answered for her understanding of "FINAL BILL." Guess what, it was the same as mine: nothing further owed by either party. It was not until I sort of chuckled that she caught herself and said, "unless we find a PPV you did not pay for."
Now, I could understand if this was a PPV from October, but June? They were unable to tell me which receiver it was on or if it was ordered by phone or remote. I feel that this is yet another way to stick it to the consumer.
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