We had purchased a KINGSDOWN KING MATTRESS with box spring and cascade headboard. Salesperson Scott Um seemed nice and accomodating until we gave him the money. He knew that I was going for a Colon Surgery right after the purchase, of which I had my colon removed and other parts of my gastro track.in addition, I am wearing an ileostomy bag.
The bed we purchased from Sleepy's is DEFECTIVE. It slopes from my back to my head. We sleep with our head lower than our body. My ileosotmy bag opens up because the stool floats back up instead of down. I am beyond hurting.
Sleepy's and especially RIA ALI (Customer Service Manager), JOHN PILACCIO (Regional Sales Manager-who claims he can not help)... But he took our money quickly... And SCOTT UM have lied and ignored our horrible sleeping situation.
We had to wait for Sleepys to send an "outside" measuring company to review the bed and our claim. We waited two weeks. The man came in and measured the bed and clearly showed how the bed was declining-depressed badly... He then said that he was going to move the mattress but said he did not want to move it and left.
I waited another week and followed up with Sleepys numerous times for an update. I was ignored and never followed up! The customer service manager RIA ALI, NEVER called me back (as she emailed me she would)... I was so frustrated I finally contacted another c/s rep and he got me an answer to solve our nightmare!
Unfortunately, he said the outside service filed an incomplete report and stated that I was disabled and would not move the mattress. Therefore, there was nothing SLEEPY'S would do for us. I was never explained that I would have to move the mattress, and if I was I would have coordinated someone else to be home with me since I have over 500 stitches in my body and I am on Chemotherapy, I am very weak and ill. I am NOT permitted to lift anything! I and my wife who has two herniated discs just need a good nite sleep now and for the future. That is all we ask for our purchase. Nothing more...
I am not sure what to do! Please help.
If Stuart Acker the owner of Sleepys ever reads these complaints, PLEASE HELP US!
We can not sleep on this mattress.
DO NOT TRUST RIA ALI - JOHN PILACCIO - OR SCOTT UM - They promise and do not live up to same. Although, tonight SCOTT UM at 4:40PM (DEC 27) gave me his word they WILL replace the mattress... And when I told him I take notes he got nervous and tried to change his commitment... I told him it is too late... I have a witness that heard his words... What a joke... What a rip-off by SLEEPYS!
This store is the SLEEPYS outside of ROOSEVELT FIELD MALL...
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