On December 22 I attempted to conduct business with Gemologica by ordering a ring for my husband. I was given a "declined" notice on my charge card, but when I checked my balance on line, the amount of the order had indeed been charged. On December 23 I contacted Gemologica's customer service department and was told quite rudely that there was a problem with the address (or something). When I tried to explain that the charge had been made, I was told that I must be new to this and don't understand. What I do understand is that there is a charge on my charge card for which I will get nothing. I was told to "contact your bank - we DON'T have the money", and "we don't talk to customers with attitudes". What was I thinking, wanting merchandise for my money. Silly me. We will see what the Better Business Bureau has to say regarding this matter.
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