Usacomplaints.com » Shops, Products, Services » Complaint / Review: Best Buy - Rip-off on warranties offered at Best Buy. #39061

Complaint / Review
Best Buy
Rip-off on warranties offered at Best Buy

Take note that when Best Buy offers you a warranty plan, that Best Buy does NOT honor that warranty for the first year. So, if you buy a warranty for five years, the first year you have to deal directly with the manufacturer!

What I don't understand is why they SAY they give you five years (or however many years you want to purchase) yet honor four of those years through their stores! You pay for an additional year when you don't have to. THEN, after that year is finished, you can bring in your purchase and for $60 fee they will try and repair it. So you really aren't getting any type of "great deal" through them. Such a RIPOFF!

I had this happen to me with a 36" TV I purchased (Mitsubishi). They simply told me that I had to deal with the manufacturer because their warranty didn't start for another 6 months (I had purchased the set and 5 year warranty 6 months prior). Mitsubishi ended up replacing the set and NOT through Best Buy. They simply picked up our old one and sent us a new one. Best Buy wouldn't even deal with us on anything!

Don't get fooled into purchasing their warranty because it isn't any good. Even IF you do bring it into their store, they only guarantee parts for one year (which Mitsubishi already covers) so you STILL end up paying through the nose even WITH the warranty.

Rip off artists for sure!!!


Offender: Best Buy

Country: USA   State: Colorado   City: Colorado Springs
Address: Academy Blvd, Colorado Springs, CO

Category: Shops, Products, Services

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