A letter i wrote to Tourneau but still have not heard a ressponse.
I recently purchased a pre-owned Breitling Super ocean for $2695 from your Cabazon store in CA. I live in Woodland Hills, Ca when purchasing the watch i was assured any issues i may have i can deal with my local Tourneau store in Woodland Hills. The watch was purchased 10/18 and since then i have brought the watch to my local store 3 times now and everytime rather then sending the watch to breitling they say they do quality control and the issue is fixed when its not..
WRONG the issue has not been fixed. So today i get fed up and tell them to send the watch to breitling and provide me with a work order and the service manager says he cant and will send it directly to the tourneau repair center. I know breitling does not allow you guys to open their watches other then at their repair center. So i spoke with the store manager who is quite a few months pregnant and seemed very agitated i asked to return the watch for store credit and i was going to purchase a Breitling Emergency that i saw you guys had pre-owned at this local store. The manager says i cant return the watch however i can take it as a trade in, i said fine and she then states i am only allowed to give you $1600 are u kidding me this watch is less then a month old as has not worked properly since i purchased and now i have to take a loss on the watch you guys are ridiculous. Why would i ever do that. Rather then making extra money in a time when this nation is in crisis you deny it. Keep in mind there was NOT 1 person in the store while i was.
So after reluctantly having to agree to send my watch to Tourneau repair rather then Breitling direct. And not being able to return my watch for store credit or being able to return the watch at all i have to now suffer 3-6 weeks for you guys to fix it when you guys are not supposed to touch the watch. What kind of service is this?
After calling Tourneau corporate office they asked for me to call the store and ask for the regional managers number and the rep on the phone refused to give it to me. Please keep in mind i have purchased 2 watches from you guys in the past a Tourneau Safari & a Omega Seamaster. I will probably not be doing business with your company again.
Please have a manager contact me right away to further discuss this issue.
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