We are filing a complaint on Tourneau located in the Houston Galleria with the Texas Attorney Generals office for violation of the Deceptive Trade Act. Today is Christmas Day and my partner opened his present and discovered the Gondolo 5111G Patek Philippe white gold is tarnished and the leather band appears to be used. I paid $21,100.00 for this NEW watch on Wednesday, December 19. Tourneau sales associate took the watch in the back office to clean and wrap before I signed the sales slip. The watch was presented to me as a new watch and not a used watch, therefore it is disappointing to discover these defects. I am considering legal action against Tourneau company. This has ruin our Christmas day and I have found Tourneau's deceptive sales tactics undesirable. I have personally contacted Philippe Stern, President, Patek Philippe. I have contacted the Simon Mall REIT with the deceptive sales Tourneau is conducting in their Galleria property. I have contact my attorney to file the needed legal recourse to end Tourneau's terror in Texas. I will take all media avenues to stop their deceptive practices. Also, American Express has been contacted.
Update below! Update below!
12/26
Our Attorney advised us to rid ourselves of this company completely. He instructed us not to accept an exchange from Tourneau. So, this afternoon we arrive at the Houston Galleria Tourneau store and was given a complete run around from store managers. We were first told that we could not exchange nor have our money returned. Then the conversation became very heated. Please bare in mind that the store is packed with customers the day after Christmas. We raised our voices to notify these crooks that what they are doing is deceptive trade. I let them know that the watch shown to me before they took the watch in the back room for gift wrapping was new and not used and did not have a damage white gold casing. We will explain in court if need be that they knew and liberatively placed a damaged used watch in the box and gift wrapped it so to rid themselves of a damaged watch. These crooks even stamped the sale receipt with "exchanged or returns allowed". The "No" was omitted off the slip. This omission of the "No" is so they can slip it by the customer. After a very heated verbal exchange occurred and 99% of the customers in the store ran out as fast as their feet could carry them then the manager agreed to credit my American Express Card. This store needs to be OUT of TEXAS. We Texans do not like thugs. Tourneau is scamming the public. Tourneau has very serious flaws in the ethics arena. Tourneau even states on their webpage that customers have a 30 day return policies just as long the merchandise as not been worn. This conflicts with their denials that the watch was new and is new. Then why are they denying a return of our monies. This should show that these people are thieves to the fullest extent.
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