My wife and I purchased two (2) ADT alarm systems, one in Illinois and the second in Minnesota. Both systems cost approx. $1,000.00 each and were purportedly installed by ADT professionals with experience. We also referred others to ADT for their alarms.
The Minnesota ADT system went bad and when we called the ADT "We Care Center" we found that they only care about the money coming in and not repairing the system as promised. We were told that it is to expensive for them to repair our system and we must buy a new system for the Minnesota residence. ADT was willing to check the system at a price of $200.00, only for a service call.
The Illinois ADT system is somewhat working but the fire/smoke alarm was out of commission for three months and they forgot to advise us of such. We finally fixed the alarm ourselves because they were unable to make the appointments.
Several of our friends went to ADT and were forced to repair their own faulty systems. ADT mailed them the parts and instructions. Our friends are still having problems with a faulty smoke/fire alarm and ADT will not make a trip to Minnesota to make the repairs but they will gladly send you a billing statement.
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