I bought an alarm system phyton from them and I was told it was life time waranty when i got it and new that just cam out in February of after a month and a half I had a problem with the remote it wouldn't work so when I took it back they told me that there is only 30 day waranty on the remote. And they would sell me another one for $ 50.00 and he also said. Wow this is an old remote I heavn't seen one like this in a while.
Now remember the same guy put this in my truck only a month ago. So I asked him you are the one that installed it for me to which he said he installs so many alarm systems that it seem it was longer than that. I went ahead and bought the remote and now 6 months later I am heaving problems with the remote. I tried to take it back and he told me that it will cost me $125.00 for a new remote. I told him I would think about it and get back at him.
In the mean time I checked around with other alarm company to see if i can find a cheaper remote. And I found out that the alarm system I got should have been waranty for life and the remote for 2 years. And also that I have a 2 year old alarm system installed in my truck. And I was shown the new system they had. I imediately called Arizona Tint and Alarm and told them what I found out to which he said their company has the right to make their own waranty and that my alarm is not covered only for 30 days. I went to another alarm company that deals with same alarm system and they are sending my remote in for waranty.
I called direct electronics and complained about the matter to which I received a call and they told me they would invastigate the matter. I got a call in which he said that the installer said I brought in a remote that I abused to which i told him straight out hes a lier because i only use the truck on weekends 6 or 7 times before the remote stopes working. He said he doesn't know how they stay in bussiness if they do this to customers but he will invastigate it further.
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