This is a complaint. This is the worst customer serivce i have ever experienced.
- No one takes ownership, every promised call back is never made and noone returns a call. 2 appointments have been made and noone has showed up. We ave wasted 10 hrs of our cell phone time being shuffled around and 24 hrs waiting for failed appointments.
- Mid August - Appointment made 15 days in advance, $10 fee
- Late August - Found out appointment never made, complain about $10 we lost, set new appointment. Promise to call back and no call back
- early septemeber, 1 week later: we called to confirm to make sure we had appointment and we find out appointment was dropped. Promise to call back and no call back
- mid september, 1 week later: we go ahead and try setting an appointment again that will be in 2 weeks
- mid september, i call and complain about this experience and i never get a call back
- late september day of final appointment: no one shows up. We call and cust service rep tells us tech lied and put down that they showed up at 8am but left no notes which shows they didn't do anything. They promise to call back and don't
Can we get some competency here? Ownership? Accountability? Does anyone know what they are doing?
I am going to the better business bureau and will do my part to make sure people use their other tv provider options before wasting their time with Time Warner.
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