I have been with Sprint, for many years, how many, well it was called Gencom Corp. Then and they did not even have cell phone.
I started in California and then in Washington State and then back to California from from 1984—2008
When I stared with them they were very good at there billing and taking care of their customers with the pager system that they had and then into the mobile phone buisness and then into the cell phone buiness in both California and in Washington State, BUT WHEN I RETURNED TO CA. Now the story begin's.
The first plan that I had was the best plan anyone could want, it had everthing and the price was right and then in 2003 things started to go wrong, I started to look more closley at the billing and found charges for additional air time, games, e-mailing and all sorts of thing that I had not used or ordered, most of the time I got them to remove the charges, but sometimes they would not.
Now in the last two years there have been changes to my plan that were not asked for, plan extensions that were not asked for or ok'ed by me and at one point my 14 year old son was able to access my account and add minutes to his phone and change part of my plan. HOW YOU MIGHT ASK...
When he called the *2 and requested these changes, he was asked his name his name is the same as mine except I am the III and he is the IV and when he was asked the access code he gave them (FOUR) different codes, Non of them were the right ones so the person on the other end prompted him with information that gave him the code (not the smartness of my son but the Stupidiy of the Sprint person.
Now the only way that I can get bad charges off my billing is to tell them that I am going to another cell phone company NEVER GO TO VERIZON, but if you want good service and fair billing and get what you pay for go to ATT
Why do I keep Sprint? To many people have my phone number and it would take me a year or so to notify them all and that is the only reason
Tell me your STORY I would like to know
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