I purchased the Kiyoseki and was very impressed that it worked extremely well on my hair. Impressed for the first week. After that, the on/off switch did not work. Called their customer service and was told a RA label would be sent to me via email so I could return it. Two weeks later, no email so I called again and was told an RA label would be sent to me via postal service. It has been about a month and a half and still no RA label. Snail mail has NEVER been so slow. I will never ever recommend this to anyone no matter how well it worked on my hair, which is hard to deal with. I am more pissed off about the so called customer service than I am the product since I did not have much time to actually get the full impact of the product.
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