They illegally and fraudulently took funds from my account without my written, verbal, or implied permission.
Obviously, I am not the only person they ripped off. I paid a bill for my daughter-in-law and stated that I was only authorizing that one payment. When my daughter-in-law canceled the service and returned the equipment, they took $736.06 out of my account. We have copies of bills and of payments that were made. In all the time she had the service (over 2 years), she never had a bill in that amount of money. I have been back and forth with them with no success, and my bank can't seem to help. The best part of this is that I live in PA and my daughter-in-law lives in NJ, two different states, so you see I could not be living with my daughter-in-law.
They justify taking the money because they told me it was on the back of their bills. I contend that since I never had an account and did not agree to their terms and conditions, they had no right taking my money.
I am not done fighting and will take my case to any government agency that I can. I am filing complaints with the Attorney General of both NJ and PA, the US Attorney General, and the Federal Trade Commission. I am going to inquire how I go about a class action suit. In the end, I hope they have their license to operate pulled, at least in NJ and PA.
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