I have been using Banfield's Wellness Plans since I got our dog about 4 years ago and have not had any real problems until recently. When I first brought our dog in, she had an allergic reaction to one of the 1/2-dozen vaccinations they administered. At the time, it was not a big deal to pay the additional fee for Benadryl (about $15). Recently, the policies have changed and they now require TWO pre-vaccinations shots costing $20 EACH. I bring my dog in for multiple shots throughout the year and now each time I come in, it costs me an additional $40! In five visits, I'm now paying TWICE what the original Wellness plan costs.
When I tried to work with the doctors to bring my dog in and just get her 2 shots at a time without the pre-vaccination shots to see if we could figure out which one she is allergic to, they refused and said that their corporate office REQUIRES they give the pre-vaccination shots. There are no exceptions and they refused to help me.
When I tried calling the corporate office to get some assistance, they confirmed this policy. When I asked to cancel my Wellness Plan, they (politely) informed me that because my Wellness Plan started in June (and this was September), I would have to pay the balance of the cost of services that I saved from my first visit in June ($97).
So basically, either way, I'm screwed.
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