I received a postcard from Banfield stating that it was time to get my dog vaccinated. I called (like I have for the past 7 years) to find out when their wellness hours/shot clinic was and was told they do not offer that service as of 2 months ago.in order to have your pet vaccinated now they are forcing you to 1) Pay for a normal office visit of $60 the cost of the vaccines 2) Pay $40 for an office visit if all you want is vaccines the cost of vaccines or 3) Join one of their "Optimum Wellness Plans" which are over $60/dog each month and have very limited coverage. Come on - it's a recession!!! People are turning in their pets left and right to the pound, and Banfield has the nerve to increase the cost of basic care??? I am outraged. I called Banfield to question them about this newfound policy that I had not encountered in 7 years and they stated that the Banfield is franchised, and they have no control but would find out if all (PetSmart) Banfield Hospitals had adopted this policy. I was told by Tom, a VP, that this was not a "Banfield" policy and to call the PetSmart and speak to the Manager. I called the Aliso Viejo manager who was new, but was under the impression that all Banfield's had adopted this policy, and I assured her that they did not. Later this evening I received a call from the 503 area code Banfield Manager that defended the policy saying that they decided to try this NEW policy in Orange County, CA. Isn't that special??? We get to be ripped off in the name of "better care that sets us (Banfield) apart." Suddenly it is now necessary to have a full pet exam in order to get a vaccine? NOT! I called PetCo in Lake Forest and they offer a shot clinic every other Saturday. I also called the PetCo in Mission Viejo and they offer a shot clinic every Saturday. I have always gone to PetSmart, but until they disassociate themselves from Banfield, or Banfield changes the policy regarding pet vaccinations I will not be a patron. PetCo - thank you for meeting the needs of the community, and I will bring my rescued pets to you for all our pet supplies, grooming and care.
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