Last year, the product was introduced called Copa. It is a natural hair care product that relaxes the hair without chemicals. I received my first shipment from the infomercial and that was fine. A month or so later, I called in to sign up for the maintenance program where they would automatically send the product out to me and charge my account. Well, they charged my account but I never received the product.
Over the past 6 months, I have called their customer service center, emailed through the website, and ordered from the website but no one has contacted me. I don't think there is THAT much backlog in the world and they seem to be getting money from somewhere since thier website (www.copahair.com) has been updated recently.
I was pleased with the way the product relaxed my hair but now since I have not been able to GET any of the product, I may have to start all over again with the expensive intro package when they should have been sending me the maintenance kits that costs much less. It really bothers me that they have infomercials on all the time and have upgraded their website but I STILL cannot get them to respond to me.
If anyone knows how I can get them to at least call me back or something, please feel free to reach me.
0 comments