Complaint / Review
Wheaton Worlwide Moving
Ripoff

Failure to pay for damaged goods; inconsistent excuses; flawed procedures...

We moved from Indianapolis to New Hampshire in September. Upon arrival in NH, we noticed damage to our automobile. We informed the driver who produced a form indicating the damage allegedly existed at the point of origin. I did not sign, initialor receive a copy of this form at the point of origin. The driver informed us to sign the form and contact the claims department who would handle our complaint.

We contacted our representative who forwarded claims forms to us. She informed us that the drive did not follow procedures. We filed the claims which were denied by Wheaton.

Wheaton indicated that we did not follow procedures by contacting them about the damage so they couldn't accept our claim. We challenged Wheaton that we had followed the driver's instructions, the representatives instructions, and the claims instructions. Furthermore, the driver did not follow procedures by asking us to sign the form at the point of origin. We were not asked to initial specific points of damage. We were not and still have not been provided a copy of any form.

Wheaton is hiding behind poor service and procedures with loopholes. They now refuse to answer our written communications.