I placed an order with this company on Sun. Sept 7th for $976.00 USD including a $45.00 next day delivery charge. I spoke to the owner, who was very snotty, on Mon. Sept 8th and inquired as to when this LARGE order was going to be shipped. The owner stated that they ship all orders within two business days and that they withdraw the funds prior to shipping. Most businesses bill when shipped. The order should have been shipped on Tues. Sept 9th.
On Wed. Sept 10th I sent an email to inquire as to the status of my order. I also stated that it was expected to be shipped for overnight delivery.
I received a reply on Sept. 11 apologizing for the delay and that my order was going to be sent via postal service today and that it would take 3-5 business days to arrive.
You will note that they failed to advise the customer of the delay and that they are obviously pocketing the difference in the shipping rates. They have not even attempted to fast track the shipments that THEY HAVE DELAYED.
I will never do business with this character again and I would recommend that you think very carefully before you consider doing business with this outfit. Look around before you buy.
Note that I have confirmed that the overnight rate to Canada is the same as in the U.S. I attempted to phone this morning and have left messages to cancel the order. I have received no reply. I have had to send another email to this outfit stating in no uncertain terms that this order is canceled. I still have no reply. Now I have to contact Visa to have the charges reversed.
This order that was placed was meant to be given as gifts this weekend and now that has been ruined due to the lack of respect for the customer.
Joe
Edmonton, Alberta
Canada
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