I am a Canadian who ordered a Halloween costume from Doxy lingerie on Sept 24, it was billed to my credit card on Sept 28. The website states that all orders will ship within 7-14 days, so when I emailed the company at around business day 13 to find out the status of my order, and got no response, I emailed them again.
On oct 12, I received a confirmation email that my order had been shipped, and that was all. No tracking # was given to me, or any further information about why my order was taking so long. So I waited until business day 20, and reemailed them to try and get some info on the status of my order. No response again.
Since then I have emailed them 2 more times, still with no response. It is now 2 days before Halloween, and I have no costume, and they have had their money since Sept 28!!! I am totally upset and frustrated that no one from Doxy Lingerie had the courtesy to email me in regards to this matter.
I do see though that someone from the company took the time to respond to a customers complaint on this site... Where did they find the time for that? Do not order from this company!!! Terrible!!!
Joelle
edmonton, Alberta
Canada
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