I went shopping @ the publix in port saint Lucie fl. On us1 and prima vista and on that day i went shopping for business and personal items @ publix. To make a long story short i was waiting for the employee @ the deli to slice meat for me and she was very pleasant. My 1 year old was getting restless for sitting in the cart and i tried my best to tend to her. If you are a parent you can imagine how hard it is shopping with a little one. As i was tending to my daughter i hear a voice scream with passion shut that baby up!!! Uggggggggg! With all the mannerism to go with it.
I turned around to comfort her and she said she could not hear the customers because of my daughter. No excuse publix. Come to find out she is the deli manager. I went straight to the front desk with tears flowing from the embarrassment and abuse i had received. The manger came out and was not as worried about the incident as i was and he said the he would talk to her. I said that’s not enough and i told him i was contacting the corporate office. He said go ahead and do that all their going to do is send me a letter and i going to talk to her like i going to do now and that’s all. So i was in tears my daughter was upset to see me upset and the manger did not do anything to make things right.
I went home and contacted customer service and they were closed because it was Sunday. So i called the next day and left a message of my complaint. I then spoke to the district manager a few days later that heard my story and seemed very worried about the situation. He assured me that he would take care of the matter. He also said he would send a letter out to me. 1 week later a letter arrived with apology from publix and a gift card for 25 $. I am so dissatisfied with the way this was handled. I will not use their gift card and i will not let this go, the deli manger and publix needs to be held liable for customer and child abuse. Shopping is not a pleasure with publix. Thanks for hearing me out.
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