In the fall of 07, my neighborhood was overrun with Verizon sales people trying to sign people up for their new FIOS system. I called Verizon to get the particulars and was told by their representative that I could get all three services (phone, internet, and TV) for $119 per month and that would include everything. I thought this would save me some money so I ordered it to be installed.
I called Verizon in November of 07 before the FIOS service was connected to see if my computer operating system would support the service. After 40 minutes of getting nowhere (on hold) because I did not have my account number with me, and not being able to get to talk to a supervisor, I hung up.
FIOS was installed a few days leter. When I got my total bill, It broke down to $145 not $119 as originally quoted. I called Verizon and they explained that the added charges were taxes that they are not obligated to disclose to me. So they misrepresented the total charges to me at $119.
I also found out after connecting my computer to their equipment, it was actually slower that my old connection. Again, I called Verizon and was then told that my system was not supported by Verizon or by Windows. They offered no solution as to what to do next. I have called Verizon numerous times to get help with my slow computer. This has been going on since Nov.
On 9/4/05 I spoke to a Linda in billing because I have a past due bill and she told me (I did not ask her) that I should be getting a credit from November 07 until 9/4/08 since my computer system did not support Verizon FIOS. Linda told me to call back on 9/5/08 and ask for a supervisor. She deducted a $19 charge for a reconnect fee that I did not know about.
I called 9/5/08 and got a "supervisor" by the name of Tiajuanna and I tried to get my rates reduced or my internet discontinued, but Verizon wants to charge me a $199 early disconnect fee since I had to sign a 2 year agreement. I was actually called a liar by Tiajuanna (could this be her real name). She said that I am using the services. I have to use my computer at work to log on to my home e-mail account because mine is so slow. The internet is beyond slow and halts my computer system every time I turn it on.
I asked Tiajuanna at Verizon to send me a copy of the notes she kept referring to and she said no.
I am so frustrated and after spending hours on the phone with these people, don't know where else to turn. I don't know what government entity to complain to. I want to disconnect my internet service without paying the $199 disconnection fee. Who can help me?
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