Ambit energy is a rip off!!!
Ambit Energy has one of the lousiest customer service departments I have every expreienced. Ambit Energy improperly overbilled us. When calling in to speak with a customer service agent (the first time) to resolve the issue; I was placed on hold for more than 45 minutes. When a person finally did anshwer, I was told I was at the wrong department. When I reached the right department (5 minutes later), the service representative told me she could not resolve my issue and was told "that a supervisor will call you back." (As of this writing, I have not heard from anyone from Ambit Energy)
The following moring at 0900, I called back again to try and resolve the issue. Ambit had charged me a total of $190 for a reconnection fee, "when my service was NEVER DISCONNECTED! In addition, when I initially enrolled I went from a fix-rate fee to what I thought was a 1 year fixed rate fee with Ambit. When I took a closer look at my bills and investigated my true charges, I had discovered I was on a month-to-month increasing plan.
When I called the following morning, my initial first two calls went right through to customer service, but they were disconnected immediately. (It was as if someone answered the call and just hung up.) So I redailed the same number again and the same thing happened again.
After a total of more than 1.5 hours waiting to speak with a real live person, when I did get on the phone with someone to express my frustration finally with the company's (lack of) service and to see what was happening with my account, the agent simply hung up on me! When called back and was placed immediately through to customer service, the call was once again immediately disconnected. When I tried again, I was placed on hold having to listen to their recording advertising their rates. When the agent picked up, she immediately hung up the phone - AGAIN.
The challange I am having is that since there is no way to contact their corporate offices and their service representatives arbitrarily can place you into a hold loop for hours, or simply hang up on you! What is most frustrating is that in as much as I want to cancel this service for "poor service" the company has a $199 cancellation fee.
AMBIT ENERGY on their website that their goal is - "to be the finest, most respected retail electric provider in the country, "
Http://www.ambitfuture.com/energy/ambit/customer-satisfaction-guarantee.html
Unfortunately, Mr. Jere Thompson, Jr., I am not finding this to be the case! I have been hit with a RECONNECT surcharge of $190 when my service never went out! How do you explain this? Where I come from, this is called theft!
The only reason we signed up with Ambit energy was because a dear personal friend stated that yours was a good company and that we could expect to receive a higher level of personalized service over our forment utility carrier. Well Mr. Thompson, we are not finding this to be the case.
I sincerely hope that the PUC, Attorney General Offices of the State of Texas and any other utilility commission governing body will take a real close and hard look at your Company's business practices. Mr. Thompson, $190 reconnect fee for never having our service disconnected is ridiculous. I fully understand if this was the case you would be entitled to every penny.
It seems in this day of corporate greed, it's really hard to tell the good guys from the bad ones. Ambit Energy is not one of the good guys, I can assure you of that!
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