What a terrible company!!! At least here in VA, they took over for Media General who i thought was bad until Cox took over. The service is horrid - they can give you a 4 hour window at BEST for when someone will be there, and that's usually not right either - so you've gotta sit around and waste a day for them to come fix something they've already tried to fix 4 times before. The only saving grace there is that the tech's are usually very nice and do what they can at the time. BTW, several tech's told me they have sattelite!!!
The picture is terrible! Grainy, always going out, and everyone i talk to says how bad reception is when it rains (i should say non-existant) - yet they refuse to run new cable.
They're channels suck too, but apparently Road Runner (cable modem) is pretty good (considering).
I was soooooo glad to switch to DirecTV!!! Great channel selection for the same price, and the picture and sound are fantastic 99% of the time! (a 98% improvment over Cox) Cust service is great too! They always are happy to help and are courtious on the phone.
I'm just writing this for people thinking about changing to cable or who are new in the area.
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