My 5 year old daughter received a LiteArt (lightbright) toy for Christmas from a family friend who lives out of town. Since she had also simular item, we went to Kmart to get a store credit so she could get something else. It took us a few days to get the time to go, and my daughter was excited about shopping for something different.
The 'customer service rep' cut me off even before I was able to request the store credit, demanding the reciept. I explained that this was a gift, and we didn't have a reciept. I was told that my friend had been given a gift reciept, and that there were nothing she would do without it. When I called my friend, he said that they did not get a gift reciept. I guess Kmart knows a little more than the customer.
I can understand a store policy that does not give back cash back without a reciept, but this seems a little over the top to me.
My daughter was very disapointed, and I was pissed off.
We rarely shop at Kmart because of the rude people who work there, the fact that you usually cannot even find a price for items on their shelves, and when you do find a price, it rings up differently (always for more) than the sticker on the shelf.
The funny thing is that this item was under 10 bucks. I was planning to pick up a few other things, so they lost a little more than the cost of the exchange.
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