My 4 yr old daughter received 2 Diego Wii games for Christmas this year. I had bought her one at Kmart and her cousin purchased the other one for her at some other store in another state. So, I searched for the receipt to return the one I bought but could not find it. I figured I shop at our local Kmart frequently and the item was unopened... Still in plastic wrap... So wouldn't be a problem to return. Boy, was I wrong!
I have never been treated so rudely in my life. The customer service rep asked for my id and called the manager to the front. The manager then proceeded to tell me that they can not refund without a receipt. I told her I did not expect a refund but would like a gift card or to deduct the price of the game from another game since that's what my daughter wanted. This rude manager actually cackled! She told me I was not getting anything from them. That the game was probably stolen and that's why I did not have a receipt. What???
I stayed calm and asked didn't they have a Christmas return policy? Not everyone has a receipt for something they received as a gift. She informed me no and that if I didn't have enough sense to keep a receipt, don't come in wasting their time and walked off. I stood there just at a loss for words. The customer service young lady said she could look up the purchase by running the credit/debit card I used to make the purchase. Of course, I had paid in cash. Times were tough this year and I had set aside cash to purchase all our Christmas items so I wouldn't be tempted to purchase more than I had planned by using a credit/debit card. So I'm stuck with a 2nd copy that I don't need/want.
I can sell the 2nd copy of the game easily I'm sure and give my daughter the money to purchase another game. I'm just shocked and amazed at how I was treated by this store manager. The manager has personally waited on me many times at the service desk and even in the checkout lines and always has been pleasant. This incident was just way out of line.
I shop at this Kmart a couple of times a week cause it's just a 1/4 mile away from our home and Walmart is a couple of miles away. Not any more though. I will not set foot in this store again and will recommend to friends/family that they take their business elsewhere as well. Kmart is higher than Walmart anyway and I've never anything like this happen there before. If this is the way Kmart treats their customers, they will not stay in business for long anyway. Might as well make the switch now and have a laugh when they finally have to close their doors.
And no, it's not a ripoff, but I'm sure other comsumers would like to know more about companies with which they might do business.
0 comments