"Kmart.com is AWFUL. STAY AWAY!!! I ordered a spy net watch for my son for Christmas—a $60 toy. When the package came, it had a $10 Nerf gun in it. I called immediately, was told UPS would be sent out to pick it up and after they got the toy back my credit card would be credited. They would not send the correct toy unless I allowed them to charge my credit card again for $60.
Long story short, the email to tell me when UPS would come never came, UPS never came, and over the last two weeks I have called half a dozen times trying to sort this out. Every time I call it's like I am reporting the problem for the first time. The last time I called the representative promised to email me a label so I could take the package to UPS myself without being charged the mailing fee, but while the survey to rate the rep came, no label ever came.
Meanwhile, my credit card was stolen and I had to cancel it so Kmart said they can't give me my money back, only a gift card for their store. They got cash from me, but I'm supposed to take a gift card for a store I now loathe?
This sums it up: KMART IS INEPT FROM START TO FINISH AND CUSTOMER SERVICE REPS ARE BEYOND INCOMPETENT!!! BEWARE, BEWARE, BEWARE and do your shopping elsewhere. If my review is not enough to steer you clear of this crooked outfit, check out the 17,000 plus complaints the Better Business Bureau has on Kmart.com!"
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